We love to share the letters and notes that customers send to us after a job well done. Here’s what our customers have to say.
I am writing to share my recent experience with window replacement at Renewal by Andersen of Northwest Ohio.
My custom home was built in 1991 and has been well maintained. However, the original wood casement windows have weathered and many of the 30 windows had broken cranks, rotted sash areas that allowed wind and moisture to leak inside, as well as rubber gaskets that insects would nest in.
My background is marketing and sales in building materials, so I have done much research for a reliable name brand replacement window that will not absorb moisture on the outside and yet has the look of real wood finishes on the inside.
Fortunately, I found the perfect solution for my window replacement with Renewal by Andersen.
My first step was to go to the Andersen showroom where I could see, touch and operate the product. I met Lori Kazmierczak, Director of Client Services, and received a thorough overview of the FIBREX material and special window features. I was very impressed with Lori and what she presented to me.
The second step was to have Jim Ledbetter, Design Director, come to the home to do a rough measure and determine how many windows and estimated the investment for my project. I decided to move forward and placed the order to have the new windows produced. Another precise measure of all openings was made and careful details were noted on how the interior of the windows would be color matched to the natural wood moldings throughout the house.
The third step of the project was the professional installation. Our installer team was led by Thomas Snyder and his assistant Chris. Tom is a master carpenter and very precise, he is careful with inside walls and flooring and protects the landscaping too. They are very polite, clean, organized and focused on customer delight. I could not have had a better installation experience.
Overall, Renewal by Andersen of Northwest Ohio, delivered superior windows that look great inside and outside, operate easily, have no maintenance, the new stainless-steel screens are virtually invisible, and the insulated Argon gas filled air space blocks outside noise while keeping the house warm in the winter and cool in the summer.
Thank you to the entire Renewal by Andersen Team from sales and marketing, to manufacturing, to wood finishing, to installation. A special thanks to Lori for making the first impression and getting the ball rolling.
I am totally impressed and strongly recommend the FIBREX window product by Renewal by Andersen.
Rick – Holland, Ohio
November 15, 2017